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Help Center

Frequently asked questions

Everything you need to know about shipping, returns, warranty and how to get the most out of your WaveSplash gear.

Shipping & Delivery

Returns & Refunds

Warranty & Quality

Payments & Security

Product & Care

Orders & Account

Still have questions?

Our team answers every message — usually within a few hours.

Frequently asked questions

Shipping & Delivery

How long does delivery take?

Do you ship internationally?

Can I track my order?

What if my order is delayed?

Returns & Refunds

What is your return policy?

How do I start a return?

Do I pay for return shipping?

Can I exchange my product?

Warranty & Quality

Is there a warranty on WaveSplash products?

What does the warranty cover?

How do I claim the warranty?

Are the materials safe and durable?

Payments & Security

Which payment methods do you accept?

Is checkout secure?

Which currencies can I pay in?

Will I be charged duties or taxes at delivery?

Product & Care

How long does the battery last?

Is it safe for kids?

How do I clean and store it?

Can I use it in salt water?

Orders & Account

Can I change or cancel my order?

I received the wrong item — what now?

Do I need an account to order?

Still have questions?